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Overall Experience
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Convenience
Overall Experience
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Convenience
Leo, was very quick on finding the problem and fixing it, had cold air right away, very polite
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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My air conditioning unit stopped producing cool air today, which in the Texas summer can be a serious issue. I called Comfort Experts in the early afternoon, expecting to be told that no one would be available until at least tomorrow if not later. They had a technician to my house to evaluate the situation within 2 hours! He was very polite and knowledgeable, and told me exactly what was wrong with my system. I was surprised to learn that this relative new (about 5 years old) system had grounded itself and was basically non-repairable. However, he said it was still covered under warranty and did everything necessary to arrange to get a new one for my home as soon as possible. I was very impressed and pleased with the level of service and caring that was exhibited by both the lady who made the appointment for me on the phone, as well as the technician himself. I highly recommend.
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Amazing and fast service! They were able to come out about an hour after I called. Cody is fantastic!
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Came after hours at a hefty price but worth it. He was here three hours looking for the problem and staying for 15 minutes after to be sure it was working.
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My technician was extremely thorough and detail oriented. He took his time and went about doing a great job. He was very thorough and I appreciated that, Thank you very much
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Ryan answered all my questions about different plumbing issues around my home and put together a plan to get everything fixed.
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Arrived on time and had the cool air flowing in no time, very professional.
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16 ft of belly and and replace toilet and flange customer is approved through GOODLEAP schedule rec work for tomorrow
7/30/25 Showed up to evaluate a home repair damage was not substantial went ahead and grabbed some kills from Home Depot and put a layer on it looks good for now we need to see how it dries return visit needs to be scheduled for next Wednesday First Call if the kills is properly covering the stains then I will just repaint it with ceiling White
For this job I performed an evaluation. Homeowner had water leak into the home and believed it was from not repairing clogged drain. I tested the drain line with 6 gallons of water, the primary drain line was clear. I recommended having a plumber do an inspection to find the source of the water leakage. The homeowner stated they have there own plumber and will have them come look at the home. The homeowner stated they could not afford the $99 service fee and would have to be billed. I informed the office, paused for now office to take care of billing.
Found dirty filter in unit coil completely frozen unable to do complete assessment due to frozen coil have to return tomorrow at noon to finish evaluation of system homeowner is aware Second visit did evaluation of system free on level is good temperature split good coil clean unit operating correctly Customer is in a meeting customer lives in Austin and dispatch is waiting for him to call back to be able to collect for the system eval pausing call for now
On arrival system running and cooling producing 19 degrees delta. Indoor unit very clean and drain line flowing. Outdoor unit passed all electrical testing. Signed customer up for 10 yr labor warranty 4 star plan. System cooling as I left.
For this job I performed a tune-up. The system had a compressor saver kit installed that was out of tolerance allowing the compressor to amp over the LRA rating on the data tag. I recommended replacing the compressor saver or upgrading to a soft start kit and adding a membership for benefits and discounts. Homeowners declined any recomendations given for now but requested a email to be sent. No further suggestions were made, the system was operating within normal spec limits. Thank you for choosing comfort experts, have a great day!
For this job I provided the customer with 2 separate estimates for repairs. Upon presenting the estimates, customer stated the price was too high. I sent him over the estimates, should be choose to move forward in the future.
Found unit 2 lb low of 410A freon did leak search on evaporator coil found leak at evaporator coil evaporator coil under warranty put 2 lb of 410A freon in system customer paid for freon and for warranty coil to be installed after we get availability on the part there will be no charge for freon when job is done due to the fact that customer has already paid for the freon
Today we showed up on a complimentary plumbing evaluation. Upon arrival a homeowner had standstilled water in the backyard about 6 ft away from the house. We checked and no water lines no sewer lines running that general direction. We put the house on a pressure test, and the pressure did not drop which means there is no leak on the water system. My recommendation would be to give a irrigation company a call just to check it out. Thank you for choosing comfort experts!
Replace downstairs system with 48k gas horizontal with high efficiency media filtration, code kit and new return plenum
for this job I did an evaluation. Thermostat on and calling for cooling, but indoor not running. Control board not powering on. Spoke to homeowner about replacement vs repair and they decided to speak to a comfort Advisor.
Install 36k gas closet upflow with high efficiency filtration and code kit
PLEASE SCHEDULE WORK FOR FIRST APOINTMENT WEDNESDAY 8/6. Surge protection. 5'smokes 2 smoke carbon. Replace two ceiling fans. Homeline pANEL.
Found primary drain clogged cleared and treated drain unit now draining properly got customer signed up on protection plan also need to schedule for a plumber to come out and give estimate on installing faucet today's visit was paid in full by credit card
Repaired leak under sink also set lead for electrical